Online Refund Request Form

• If you made your booking with a Travel Agent or another Airline you must contact them regarding a refund
• Refunds will take up to 21 working days for processing
• Click here - if you are a Proflight Ticketing Partner. For BSP/ARC Travel Agent refund requests, do not use this form, submit directly through BSP Link or ARC
• You must attach all necessary documentation otherwise the claim cannot be completed
• A refund admin fee of $25 per flight sector per passenger is chargeable for tax-only refund or special-approved refund on non-refundable tickets
• Refund will be card refund if paid online at flyzambia.com, or bank transfer for all other original forms of payment to airline, with payment issued to the passenger or company name on the receipt
• All company refunds must be accompanied by written approval on company letterhead with nominated staff name and contact details for refund processing
• With the exception of card refunds for payments made through the Proflight Zambia website, all refund applications must be accompanied by a bank confirmation letter containing the following information
  • Bank Name
  • Account Name
  • Account Number
  • IBAN (Where applicable)
  • Branch Name
  • Branch code
  • Swift Code and
  • Account Currency
• Note: The following additional information should be included for for International Transfers
• Applicants Physical address
• City
• Province/State
• Zip Code/Postal Code
• Country