First Needs Relief Contribution to passengers off a Proflight Zambia operated flight for luggage delayed more than 24 hours from arrival.

In an event where passengers’ luggage is delayed, as an airline we will undertake extensive tracking with our partners to reunite passengers with their bags in the shortest period possible.

Proflight Zambia will contribute a relief of USD100 per adult passenger (for arrival at any Zambian schedule destination we operate to) and USD100 per adult passenger ( for arrival in South Africa off our flight only) towards the costs of replacement purchases for essential items if all your checked baggage is delayed more than 24 hours from arrival time where Proflight Zambia is the last operating carrier as long as you as the passenger qualifies.                                                                                                                             

See below if you qualify

• Passengers who are citizens or residents of the area they have arrived in do not qualify for first needs payment unless they show proof of residence in another country/town other than their domicile country/town for the last six months.
• Passengers that have received at least one of their checked bags will not be entitled to First Needs Relief Contribution. For bookings where there is more than one passenger, only the passenger whose bag remains will receive the relief
•  Passengers connecting off airlines where there is no interline airline through check in ( IATCI) agreement between Proflight Zambia and the other airline do not qualify. For interline ticket holders we will only provide the relief where there is IATCI agreement that covers baggage. Where there is no IATCI, passenger will not be entitled to this unless the passenger physically checked the bag on the Proflight Zambia flight.  Airlines which Proflight Zambia have this legal-binding baggage agreement with are currently Emirates, Qatar and Cemair.
• Passengers whose baggage has been held by the airport authorities responsible for security screening do not qualify.  Reasons for baggage held can be for security reasons or due to the contents of the bag or any other reasons. Passengers need to ensure that they adhere to the Proflight Zambia Dangerous Goods policy and do not check-in Prohibited Items. Compliance is your responsibility as a passenger.
• Children and youth between 2-17 years are entitled to 50% of the amount.
• Children below 2 years are not entitled.
•  Passengers travelling on rebate travel are not entitled.

The airport office where the report is made will work with the accounts and reservations department to ensure that this payment is made to the passenger in the shortest possible timeframe based on payment type.

  Important Notice:

• For passengers that proceed to purchase items and then claim after, Proflight Zambia will only make a contribution amounting to our stipulated amount.
• In the unfortunate event that the luggage goes missing and is never recovered, The amount to be paid as final compensation will be within our applicable convention and less the first needs payment made. If total payout is less than what was already paid no more payment will be made. If more than the difference will be what will be paid to the passenger.