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Contact Information

Bookings - Southern Africa

 

South Africa

 

Proflight Reservations Office Hours

Daily/Public Holidays:  06:00-19:00 (Central Africa Time Zone)

Contact Details

e-Mail: reservations@proflight-zambia.com
Tel: +260 971 246 950
WhatsApp chat: +260 777 034 742

Outside hours : Visit www.flyzambia.com where you can book or change your reservation online. Travel Agents worldwide can book and ticket Proflight Zambia scheduled services.

Airport Ticket Offices & Check-in location

Johannesburg:  OR Tambo International Airport
Terminal B, Counters B64-B75, Departures Concourse
Check-in opens  three hours prior to sheduled departure time

Durban: King Shaka International Airport
NAS Colossal Airport Ticketing Desk
Hours: Open for three hours prior to Proflight flight departure

Cape Town International Airport
NAS Colossal Airport Ticketing Desk
Hours: Open for three hours prior to Proflight flight departure

Bookings - Worldwide

Proflight Zambia uses an automated reservation system which can be accessed online or by over 20,000 travel agents around the world who are connected to the Amadeus, Galileo or Sabre systems.

Bookings - Zambia

Central Reservations Office

Office Hours

Daily/Public Holidays 06:00-19:00 (Central Africa Time Zone)(closed only on 25Dec)

Contact information

e-Mail: reservations@proflight-zambia.com
Tel: +260 971 246950
WhatsApp chat: +260 777 034 742

Outside hours : please refer to our website, flyzambia.com where you can book or change your reservation online. Travel Agents worldwide can book and ticket Proflight Zambia scheduled services.

Ticket Office locations

Ticket Offices do not offer telephone service; for enquiries or to make or change a booking please use the phone, WhatsApp or e-Mail contacts listed above.

Lusaka: Lusaka Head Office at Munali Roundabout (Great East Road)
Hours:  Daily/Public Holidays 06:00-19:00 (closed only on 25Dec)

Mansa:  Wetuna Lodge
Hours:   Daily 08:30-17:00

Airport Ticket Offices

Our airport offices do not offer telephone service; for enquiries or to make or change a booking please use the phone, WhatsApp or e-Mail contacts listed above.

Kasama Airport
Hours:  Mon-Fri 07:30-16:00, Sat 08:00-12:30, Sun closed

Livingstone Airport
Hours:  Mon/Wed/Thu/Sat 08:00-18:30, Tue/Fri/Sun 07:00-18:30

Lusaka Airport, Terminal 1 & 2
Hours: Daily 06:00-21:00

Mansa Airport
Hours:  Daily 08:00-14:00

Mfuwe Airport
Hours: Mon/Wed/Sun 07:30-18:30, Tue/Thu/Sat 07:30-17:00, Fri 07:00-18:30

Ndola Airport
Hours:  Daily 05:00-19:30

Solwezi Airport
Hours: Daily 08:00-18:00

If you wish to make or change a booking outside these office hours we suggest you

  • Log onto our website, www.flyzambia.com 24/7
  • Book through a travel agent

 

Cargo

Zambia

Lusaka

ZEGA/Bidair Cargo
P.O BOX 37287
Freight Village
Kenneth Kaunda International Airport
Tel: +260 972 666312

Cell: +260 977 511690 / 977 760226 / 976 564558
e-Mail: zegacourier@zegaltd.co.zm; thokozile@zegaltd.co.zm; mambweh@zegaltd.co.zm

Ndola

Tel: +260 212 620647 / 620438
Cell: +260 965 847981
e-Mail: zamboz@zegaltd.co.zm 

Livingstone

Name: Mr Clive Simuyandi
Tel: +260 960 640436
e-Mail: zegaliv@zegaltd.co.zm 

Solwezi

Name: Mr Yotamu Banda
Tel: +260 975 916659
e-Mail: zegasli@zegaltd.co.zm 

Mfuwe

Name: Shila Mwale
Tel: +260 971 971522

Kasama/ Mansa/ Kalumbila

Cargo to/from these destinations will only be permitted from June 2024.

South Africa

Johannesburg

BidAir Cargo
OR Tambo International Airport
Tel: +27 11 230 4600
e-Mail: mariaj@bidaircargo.co.za
After Hours: Tel + 27 83 269 2841

Durban

BidAir Cargo
King Shaka International Airport
Tel: +27 32 815 2316
e-Mail: yaseens@bidaircargo.co.za

Cargo to South Africa

If you are interested in sending cargo from Zambia to Joburg/ Durban/ Cape Town, please visit your nearest ZEGA office or contact ZEGA in Lusaka.

Human Remains

For transport of coffins/Human remains, please contact the nearest BidAir Cargo representative.

Enquiry Form

Please use this form if you would like to enquire about any aspect of Proflight's services. If you have a complaint or would like to compliment any aspect of our service please click here. We will endeavour to reply to your mail within two working days.

* Mandatory field

Contact Details

Contact Number to include Country and area code.

Flight Number (if applicable)

Enquiry Type*

Your enquiry/message to Proflight

Submit

Head Office

Proflight Zambia

13996 Kamloops Avenue (Munali Roundabout)
PO BOX 30536
Lusaka
Zambia

Please use the Enquiry Form and we will direct your mail to the appropriate person or Department.

Lost Property

 For information on Baggage services claims , click  here

 

 

Items lost on board a Proflight aircraft

If you have lost an item on board one of our aircraft please report it immediately to the Lost & Found office in the arrival airport or a Proflight staff member. 

If the lost item is not recovered you should report the loss using the online Enquiry From Please note that Proflight is not liable for the loss, theft or damage of any item of hand/cabin baggage such as cameras, laptops, Kindle’s, etc.

Item lost at check-in counters, boarding gates or transfer buses

Cape Town
Tel: +27 (0)21 936 3360/1
e-Mail: lpoCPT@colossalaviation.co.za

Durban
Tel: +27 (0)32 436 6115
e-Mail: lpoDUR@colossalaviation.co.za

Johannesburg
Tel: +27 (0)11 390 8556/7
e-Mail : lostpropertyJNB@colossalaviation.co.za

Livingstone
Tel: 260 954 590793

Lusaka
Tel: + 260 211 271 249  or Tel: +260 950 708 004

Mfuwe
Tel: + 260 216 245 142, Ext 231

Ndola
Tel:+260 212 611 193, Ext 133 or Tel +260 966 051 177

Items lost in public areas of the airport before security checks

Durban
Tel: +27 (0) 31 436 6868
e-Mail : kingshaka.intair.mic@saps.gov.za

Johannesburg
Tel: +27 (0) 11 390 2689 or Tel:+27 (0) 11 390 2319
e-Mail: info@a-teck.co.za

Livingstone
Tel: + 260 954 590 793

Lusaka
Tel:+ 260 211 271 1249 or Tel:+260 950 708 004

Mfuwe
Tel:+ 260 216 245 142, Ext 231

Ndola
Tel:+ 260 212 611 193 or Tel; +260 966 051 177

All other airports

Report lost items to the airport information desk or the police at the airport.

Procharter

Contacts

Web: www.procharterzambia.com
e-Mail: reservations@procharterzambia.com

Tel: +260 211 271 099
Cell: +260 974 250 110
WhatsApp: +260 974 25 0110

Location

Stand 6a
Kenneth Kaunda International Airport
Lusaka
Zambia

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Welcome on Board

All of us in Team Proflight Zambia look forward to welcoming you on board one of domestic or regional flights.  With a history spanning over three decades, we are Zambia’s largest airline, offering reliable schedule flights to leisure and business travellers. We’re proud to connect Zambia to the world, and the world to Zambia.

Our fleet includes 50-seater Bombardier CRJ-100/200 jets and  29-seater Jetstream 41 aircraft.

Whether you’re embarking on a business trip, planning a safari adventure, or simply seeking a quick getaway, we are here to make your journey a seamless and memorable experience.

Our domestic destinations include Kalumbila, Kafue (Chunga), Kasama, Livingstone, Lower Zambezi ( Jeki & Royal), Lusaka, Mansa, Mfuwe, Ndola and Solwezi. We operate regional direct flights from Lusaka to Cape Town, Durban and Johannesburg.

Low fare Calendar

Search by date for the best deals on flights.

BOOK FLYSAFAIR CONNECTING FLIGHTS

Proflight sells FlySafair connecting flights within South Africa but currently not sold on our website. Please book through Proflight Reservations by emailing reservations@proflight-zambia.com or WhatsApp +260 777034742. FlySafair connecting flights are not available to book online and must be booked direct with Proflight offices.