Frequent Flyer / Member Services

Check Your Balance

You can check your balance online by entering your e-mail below. The email address must be the same email you used on your application. The balance may not reflect any flights you have taken in the past 48 hours. To get a complete Statement and to view/edit your Personal Profile please log-on to your account by following the link on the top of the home page.

Email Address:


Claim Miles

In order to ensure that your Miles are automatically added to your account after every flight you must ensure that your Mbasela Club number is in the reservation record before you travel to the airport. However, you may use this form to claim for missing Miles on flights taken within the past three calendar months.

Your Information:

Flight Information:

Mileage claims for flight dates before the 23 February 2019 cannot be processed.

Date*Booking Ref*From*To*
+ Add new row

Please note: * These are mandatory questions

• You may only claim for flights taken by you personally
• The Family Name in the reservation must be identical to the name on your Mbasela card
• Miles expire after three calendar years, i.e. Miles earned in 2016 will expire on 01 January 2019.
• It will take up to one week before missing Miles are added to your account

Submit Form

Claim a Free Flight

Requests for a free reward ticket must be submitted on this form at least 10 working days before the intended flight date. If you have any questions please e-mail Please note all Reward Claims must be submitted by e-mail.

You must check your mileage balance by clicking here and entering your e-mail address.

All fields marked * are mandatory

Contact Details

Your Request:

Before you apply for a Reward ticket you must check that you have earned sufficient Miles to cover the route.

Please note that there are limited seats for Reward ticket bookings and you may not be able to travel on busy flights.
You may request a ticket in your own name or in the name of any Adult over 18 years.
We will contact you within the next 72 hours regarding your Reward ticket reservation and advise you of the total taxes that are payable.
Your ticket cannot be issued until you to pay for airport and security charges; you may pay in cash/credit card at any Proflight office, online by credit/debit card or at any Zoona agent in Zambia.

Ticket Type:

Passenger Details:

* Required Field
* Required Field



* Required Field
* Required Field
* A date is required
* Required Field
  1. I understand that I must submit this request at least 10 working days before my intended date of travel
  2. I also agree to pay additional taxes and fees and understand that the Reward ticket is not refundable and normal change fees apply when the ticket is issued.
Submit your claim

Print a Temporary Card

Use the link below and we’ll e-mail you a PDF version of your membership card which you can keep with you as a reminder of your Mbasela Club number. Having the Mbasela Club number in the booking means that the Miles will be automatically added to your Mbasela Club account after every flight. If you use a travel agent please insist that they enter your number in the booking.

Email Address:



If you have any questions please send an e-mail with your query to and we’ll be happy to help.

Join Mbasela Club

To join the Mbasela Club - it's easy, just complete the online Application Form.

Terms & Conditions

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