Planning / Baggage

Allowances

  • Your free baggage allowance is determined by the Fare Type that you book; customers paying our Classic and Flexible Fares enjoy higher free baggage limits. If you book a return flight and mix fare types your baggage limit will differ for each flight; your free baggage allowance is shown on your e-ticket/Itinerary.
  • The total dimension of each checked in bag must not exceed 157 cms/61 ins. - add the length, width and height of your luggage to obtain its total dimensions.
  • You may share your allowance with family or friends booked with the same reservation reference. Unlike many airlines Proflight does not limit your weight allowance to one bag.
 
  • For film crews and those carrying heavy personal equipment it is possible to book an Extra Seat and avail of an extra 80 kg baggage allowance ( up to three extra bags; max.32 kgs per bag). This may be arranged through your travel agent/tour operator or when you online, click here to find out more.
  • Due to limited space in the aircraft cabin, hand baggagemust be placed in the floor space under the seat in front of you (exc. Exit Rows) and is strictly limited to 5 kilos. This allowance includes ladies’ handbags, laptop bags, etc.
  • Valuable items such as cameras, laptops, phones, iPAD’s e-book readers, cash, documents, etc. are not fully covered by airline insurance and therefore must not be placed in checked-in baggage. Carry all valuables with you.
  • No single piece of checked baggage may weigh more than 32 kg
  • Items such as vehicle spare parts, tyres, large mechanical items; fragile or perishable items are not acceptable as checked baggage

Adult/Youth/Child Checked Baggage Allowance

Proflight operated flights and SA Express connections

Fare Type Domestic To/From S.Africa To/From Malawi
Firecracker (All except B, G & Y) 15kgs 46kgs 23kgs
Classic (G & Y Class) 23kgs* 46kgs 23kgs
Flexible (B Class) 30kgs* 46kgs 30kgs

* A limit of 15 kgs applies on flights to/from Kasama & Kalabo regardless of fare type.

Infant Checked Allowance - Proflight operated flights

Infants under 2 years- 10 kg checked baggage plus collapsible pram/buggy/stroller or car-seat (no weight limit).

Booking on other airlines

If you book a point-to- point ticket on another airline such as Mango, Kulula, etc. please note that, unlike Proflight, the checked baggage allowance will relate to one bag – it’s not possible to spread your allowance over a number of bags.

Children & Infants

  • Children have the same free checked baggage allowance as Adults
  • On Proflight operated flights Infants under 2 years have a checked allowance of 10 kgs plus a collapsible pram/buggy/stroller or car-seat (no weight limit), but no cabin baggage allowance

Sports Equipment

Golf bags, bicycles, surfboards, fishing gear, etc. form part of your free checked
allowance and sports equipment exceeding your free checked weight allowance will be
subject to excess baggage charges, see Excess Baggage Fees.

Due to aircraft baggage hold limitations any equipment measuring more than one metre
in any direction should be pre-cleared for carriage through our Central Reservations
office reservations@proflight-zambia.com, at least 48 hours before flight.

For firearms, please see webpage, Firearms & Ammunition.

Unaccompanied Baggage

Cargo, heavy bags of more than 32 kg, excess baggage above the maximum limit and unaccompanied baggage on schedule flights (except to/from Lower Zambezi) must be booked with our Cargo agents, BidAir Cargo, reservations@bidaircargo.com, who will collect the charges due. Cargo and unaccompanied baggage on flights between Lusaka and the Lower Zambezi should be booked directly with Proflight Zambia and are subject to payment of the ZMW 40 per kilo. Enter your request on the Enquiry Form.

Baggage Storage at Lusaka Int Airport

With a minimum of 72 hours notice passengers can arrange for excess baggage to be stored at the Proflight Zambia storage facilities in Lusaka free of charge. Please select "BAGGAGE STORAGE/LEFT LUGGAGE" on the Enquiry Form.

Please report to the Proflight Ticket Office in the Departures Hall at Lusaka airport with any luggage you don't wish to take with you on Safari and our staff will escort you to the baggage storage area. Proflight Zambia will not be liable for any loss or damage to stored baggage.

Firearms & Ammunition

Firearms, ammunition and firearm parts may only be transported in checked baggage and in the correct container or case. Firearms, ammunition and firearm parts are prohibited as carry-on baggage and must are packed in a special hard-case carrier and carried in the hold (checked baggage). The customer must have completed local police formalities to process the carriage of the firearm. Following is a summary of key regulatory requirements to transport sporting firearms, Handguns, firearm parts or ammunition in checked baggage:

  • All firearms must be declared to the airline before the check-in process at Proflight Zambia's office, to allow for this process please ensure you are at Proflight Zambia's office in good time as a flight will not be delayed.
  • The customer wanting to transport a firearm and/or ammunition must be present (without exception) with their license and airline ticket as proof of travel.
  • The appropriate fee paid if applicable before reaching the check-in counter.
  • The firearm must be unloaded when handed over at check-in.
  • The firearm must be carried in a hard-sided container designed specifically for air travel.
  • The container must be locked.
  • The passenger must provide the key or combination to the screener if it is necessary to open the container, and then remain present during screening to take back possession of the key after the container is cleared.
  • Any ammunition transported must be securely packed in fibre (such as cardboard, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition.)
  • The ammunition cannot be in the same container as the firearm, it needs to be properly packed and in a separate container as described above.
  • Black powder and percussion caps used with black-powder type firearms are not permitted in carry-on or checked baggage.

 

Ammunition

Ammunition up to a maximum of 5kgs, securely packed as detailed in the regulatory requirements will be permitted for carriage as a separate piece of baggage or within checked baggage. Ammunition must be declared in the same way as handguns or sporting rifles. No firearm shall be carried unless its unloaded and carried in accordance with the regulations.

Handling Fee

A handling fee of US$25.00 per sector is charged for the carriage of handguns, sporting rifles and their ammunition. Payment will only be accepted in the form of cash or credit card at the Proflight Zambia office at the airport of departure. (not at check-in). Should you be travelling and returning on the same day the US$25.00 handling fee will only be charged once from first airport of departure.

The handling fee of US$ 25 covers one firearm and up to 5kg of ammunition.

Arrival and Claiming your Firearm and/or Ammunition

Upon arrival at your destination please proceed to the arrival hall where you will present the declaration form for verification prior to collecting your handgun/sporting rifle once it is offloaded from the aircraft. Under no circumstances will you be given your weapon or ammunition from the aircraft.

Excess Baggage Fees - Proflight Operated Flights

Pre-Pay Extra Baggage allowance and Save at the Airport

Save money and time at the airport by purchasing an additional 15 kg or 30 kg excess baggage allowance online at www.flyzambia.com and offices; this fee is non-refundable.

Buy Extra Baggage Allowance Prepaid Flat Rate Cost Per 15 kg
Up to 15 kg excess baggage-max.30 kg per Adult ZMW 300 (Approx.USD 30 / ZAR 415)

Excess baggage fees paid at the Airport

Once at the airport the only option is to pay the standard Excess Baggage fee of ZMW 40/ZAR 60/USD 4 per kg. There is a maximum limit of 70kg of excess baggage allowed per seated passenger.

Items such as vehicle spare parts, tyres, large mechanical items; fragile or perishable items are not acceptable as checked baggage and should be sent as Cargo.

Excess baggage accepted at check-in on a standby basis and is subject to space being available.

Connecting Flights

  • If you have a ticket issued by Emirates, Ethiopian Airlines, Kenya Airways, South African Airways or Rwandair the baggage allowance of the ticketing airline will also apply on the Proflight Zambia flights.
  • We regret that extra baggage allowances given to members of the ticketing airlines’ Frequent Flyer programme will not be honoured by Proflight Zambia.
  • The turbo-prop and regional jet aircraft used by Proflight Zambia cannot carry the same payload as a large jet aircraft and for safety reasons we may not always be in a position to transport all the permitted interline baggage on one flight. Offloaded baggage will be sent Priority status free of charge on the next available flight. Proflight Zambia is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of 'Standby' baggage.
  • If you have a ticket issued by Proflight or any airline not listed above, the Proflight Zambia baggage policy will apply

Liability

Checked Luggage

Proflight Zambia will not accept claims for valuable items such as camera equipment, jewellery, computers, videos or optical equipment, etc. that are lost, damaged or delayed as you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items - carry them with you in the passenger cabin (subject to cabin baggage limitations).

Baggage which is already damaged, contains fragile items, is inadequately packed, is not admissible in the cabin or is on 'Standby' will be accepted subject to 'Limited Liability', meaning that these liability limits may not apply.

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage.

Time Limit for Action for Baggage Claim

You must send us a written notice (by letter, fax or e-mail) of your claim within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at your the disposal. E-mail notification should be sent to customerservice@proflight-zambia.com

If you have travelled recently with Proflight Zambia and you wish to report a lost or damaged bag please download a Claim Form.

Prohibited Items

Banned, restricted and dangerous goods are articles or substances that are capable of posing a risk to health, safety, property or the environment.

If you wish to travel with any such goods or material, please be aware of the restrictions or steps you may have to take if wishing to travel on an Proflight Zambia service.

To ensure the safety of the aircraft and those onboard, checked in or hand baggage must not contain articles or substances that could pose a danger during transport (some exceptions apply), these include:

Poison

Matches / Lighters
(Only on persons)

Flamable Liquids

 

Incapacitated Sprays

Acid

Explosives

 

Bleach

Compressed Gas

Ignitable Gas

 

Loose Batteries

Equipment containing correctly installed batteries can be packed in your checked baggage.
 

Restricted items requiring advance notification to Proflight Zambia

The following list covers items that may be carried on Proflight Zambia service but require approval prior to travel, and where quantities or regulation of items are restricted. If you plan on travelling with any of these items you must contact your local reservations department at least 48 hours prior to departure.

- Contained within security-type equipment.
- Spare lithium ion batteries - Maximum of two spare batteries per person.

  • Battery powered mobility aids

    - non-spillable batteries
    - spillable batteries or with lithium batteries
    - lithium ion batteries (collapsible)

  • Camping stoves and fuel containers that have contained a flammable liquid fuel - fuel tank/container must be empty.
  • Lithium ion Batteries with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh.
  • Mercury-filled items - barometers, thermometers, etc.
  • Avalanche rescue backpack - must be packed with pressure relief valves and in a manner that it cannot be accidentally activated.
  • Solid carbon dioxide (dry ice)
  • Heat-producing articles - underwater torches (diving lamps), soldering irons, etc.
  • Oxygen and other small cylinders for medical use - cylinder must have a gross weight under 5 kg.
  • Life jackets - containing small non-flammable gas cylinders (containing suitable gas in Division 2.2).
  • Portable medical electronic devices - Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP) containing lithium batteries, etc.
  • Chemical agent monitoring equipment
  • Firearms and/or Ammunition (cartridges for weapons), securely packaged.

Firearms and ammunition

Proflight Zambia will carry Firearms and ammunition cartridges subject to the following:

  • Our reservations department has received the following details at least 48 hours before travel:

Firearms

  • Quantity
  • Type (handgun, rifle, shotgun)
  • Make/model

Ammunition

  • Quantity (weight) and calibre

Upon presentation at the airport

  • Sport Guns are dismantled and packed one per case.
  • Sport Guns, ammunition and cartridges must be packed separately from other baggage.
  • Sport Guns, ammunition and cartridges must be available for inspection by security.
  • Ammunition is limited to 5kg per passenger.
  • Ammunition must be packed in containers of wood, metal, or fireboard with the contents protected against any movement.
  • Only the licensed firearm owner may check-in a Sport Gun upon presentation of their valid Firearm License at check-in.

Note: Sports Weapons/Firearms/Ammunition cannot be carried on Proflight Zambia regional flights.

Articles prohibited from carriage into the security restricted area and the cabin of an aircraft

Guns, firearms and other devices that discharge projectiles - devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

  1. Firearms of all types, such as pistols, revolvers, rifles, shotguns
  2. Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
  3. Component parts of firearms, excluding telescopic sights
  4. Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
  5. Signal flare pistols and starter pistols
  6. Bow, cross bows and arrows
  7. Harpoon guns and spear guns
  8. Slingshots and catapults
 

Stunning devices - devices designed specifically to stun or immobilise, including:

  1. Devices for shocking, such as stun guns, tasers and stun batons
  2. Animal stunners and animal killers
  3. Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper spray, capsicum sprays, tear gas, acid sprays and animal repellent sprays
 

Objects with a sharp point or sharp edge - objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

  1. Items designed for chopping, such as axes, hatchets and cleavers
  2. Ice axes and ice picks
  3. Razor blades
  4. Box cutters
  5. Knives with blades of more than 6cms
  6. Scissors with blades of more than 6cms as measured from the fulcrum
  7. Martial arts equipment with a sharp point or sharp edge
  8. Swords and sabres
 

Workmen's tools - tools capable of being used either to cause serious injury or to threaten the safety of the aircraft, including:

  1. Crowbars
  2. Drills and drill bits, including cordless portable power drills
  3. Tools with a blade or a shaft of more than 6 cms capable of use as a weapon, such as screwdrivers and chisels
  4. Saws, including cordless portable power saws
  5. Blowtorches
  6. Bolt guns and nail guns
 

Blunt instruments - objects capable of being used to cause serious injury when used to hit, including:

  1. Baseball and softball bats
  2. Clubs and batons, such as billy clubs, blackjacks and night sticks
  3. Martial arts equipment
 

Explosive and incendiary substances and devices - explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

  1. Ammunition
  2. Blasting caps
  3. Detonators and fuses
  4. Replica or imitation explosive devices
  5. Mines, grenades and other explosive military stores
  6. Fireworks and other pyrotechnics
  7. Smoke-generating canisters and smoke generating cartridges Dynamite, gunpowder and plastic explosives

Note: Any sharp objects in checked-in baggage / hold baggage should be securely wrapped to prevent injury to screeners and handling personnel.

Articles prohibited from the aircraft baggage hold

  • Ammunition
  • Blasting caps
  • Detonators and fuses
  • Mines, grenades and other explosive military stores
  • Fireworks and other pyrotechnics
  • Smoke-generating canisters and smoke-generating cartridges
  • Dynamite, gunpowder and plastic explosives

Book an Extra Seat

 

If you have excess baggage or need more space for comfort or medical purposes you have the option of booking an Extra Seat. The Extra Seat permits you to carry an additional 80 kgs of checked baggage in a maximum of three baggage pieces on a confirmed basis.

You may book an Extra Seat with a travel agent, tour operator or through airline Central Reservations office. To book this directly online, use the following procedure.

An extra seat is booked as an Adult.

 

Enter your own person details and also enter the details for the Extra Seat:

 

Please check in at least one hour before departure and present a copy of your booking confirmation to the check in agent; please do not use Web Check In if you have purchased an Extra Seat.

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